Refund Policy

At The Longevity Clinic, our priority is to ensure your satisfaction with our services. We understand that circumstances may arise that require refunds. Please review the following guidelines regarding our refund policy:

Refund Eligibility:

Refunds will only be considered under the following circumstances:

• Technical Issues: In the event of technical failures or disruptions that prevent the completion of a scheduled appointment.
• Cancellation: If you cancel your appointment within the specified cancellation window 24 hours before the scheduled appointment.
• Unsatisfactory Service: If you are dissatisfied with the quality of our service, subject to management review and approval.

Refund Process:

To request a refund, please contact our customer support team via info@TheLongevityClinic.net . Provide your full name, appointment details, and the reason for the refund request. Refund requests will be reviewed within 24 hours of receiving the request. Approved refunds will be processed within 72 hours, using the original payment method.

Non-Refundable Circumstances:

Refunds will not be issued in the following situations: Failure to attend a scheduled appointment without prior notice. If you are dissatisfied with the medical advice or diagnosis provided, as our consultations are based on professional medical opinions. If the service was provided and fulfilled according to the agreed terms.

Exceptions:

Exceptions to this policy may be made at the discretion of The Longevity clinic management, in exceptional circumstances not covered by the above guidelines.

Services provided:

The services available on The Longevity clinic website and telemedicine system are provided by an independently owned and operated physician practice.

Contact Us:

If you have any questions or concerns regarding our refund policy, please contact us at info@TheLongevityClinic.net